Tips, strategies, and product updates from the Convobix team.
An AI chatbot is only as good as the information it's trained on. Here's a practical, step-by-step guide to training a chatbot on your own documents, FAQs, and website content so it gives accurate answers your team would stand behind.
WhatsApp is where customers ask about prices, check orders, and decide whether to buy, and replies are expected in minutes. Here's a step-by-step guide to automating WhatsApp customer support: what to automate, how to set it up, and when to hand off to a human.
The word "chatbot" gets used for two very different tools, and mixing them up leads a lot of businesses to pick the wrong one. One type answers questions. The other qualifies leads, generates quotes, and closes sales. Both live on your website, but they do fundamentally different jobs.
Choosing an AI chatbot in 2026 isn't hard because there aren't enough options — it's too many, and most comparison articles don't explain who each tool is actually built for. Here's a clear breakdown of 7 top platforms, what each one does best, and who should (and shouldn't) choose them.
Search for "AI chatbot pricing" and you'll get answers ranging from free to $100,000+ a year — which isn't very helpful if you're just trying to figure out what a chatbot should cost your business. Here's a clear, honest breakdown of the three pricing tiers and what small businesses should actually expect to pay.
Not every business needs an AI chatbot on day one. But there are specific, recognizable signs that a business has outgrown manual support — and most owners don't notice them until they've been losing sales for months without realizing why. Here are the five clearest signs.
If you've researched AI chatbots for your business, Intercom has probably come up. It's one of the most recognized names in customer messaging — but recognition and fit aren't the same thing, especially for a small or growing business trying to keep costs predictable.
A business selling internationally — or even just in a diverse local market — runs into this fast: customers write in, and not all of them write in English.
Every small business owner runs the same math eventually: "Do I hire someone for customer support, or is there a cheaper way to cover this?"
If you run a service business — an agency, a clinic, a consulting practice, a real estate team — you already know the pattern.
A customer adds a product to their cart, gets to checkout, and leaves. No purchase, no error message, nothing in your analytics to explain why. It's one of the most frustrating patterns in e-commerce — and it happens far more often than most store owners realize.
Ask any business owner why they haven't added an AI chatbot yet, and you'll usually get some version of the same answer