Tips, strategies, and product updates from the Convobix team.
If you've researched AI chatbots for your business, Intercom has probably come up. It's one of the most recognized names in customer messaging — but recognition and fit aren't the same thing, especially for a small or growing business trying to keep costs predictable.
A business selling internationally — or even just in a diverse local market — runs into this fast: customers write in, and not all of them write in English.
Every small business owner runs the same math eventually: "Do I hire someone for customer support, or is there a cheaper way to cover this?"
If you run a service business — an agency, a clinic, a consulting practice, a real estate team — you already know the pattern.
A customer adds a product to their cart, gets to checkout, and leaves. No purchase, no error message, nothing in your analytics to explain why. It's one of the most frustrating patterns in e-commerce — and it happens far more often than most store owners realize.
Ask any business owner why they haven't added an AI chatbot yet, and you'll usually get some version of the same answer
Most chatbots stop at "Here's our pricing page" or "Someone from our team will follow up." By the time that follow-up email lands, the customer's interest has already cooled off, or they've bought from whoever responded faster.
A customer sees your product on Instagram and sends a DM asking about sizing. Another messages your business WhatsApp number asking if you deliver to their city. Both are ready to buy — but if there's no one watching those inboxes in real time, both conversations go cold.
You don't need a developer, a big budget, or weeks of setup to get an AI chatbot live on your site. If you can copy and paste a line of code, or install a plugin, you can have one running today. Here's exactly how it works.
If you're adding chat support to your website, you've probably run into two options: hire someone (or a team) to run live chat, or use an AI chatbot that handles it automatically. Both promise the same thing — faster answers, happier customers, more sales. But for a small business, the difference between them can mean the gap between a support cost and a growth tool.
It's 9 PM. A potential customer lands on your website, ready to buy — they have a question about pricing, or they want to know if you deliver to their area. There's no one to answer. They close the tab and message your competitor instead.