Privacy Policy
We, convobix, Inc. ("convobix", "Company" or "we") value your privacy and we are committed to safeguarding your personal information and being transparent about the data we collect and how we use it.
Our Privacy Policy applies to all interactions you may have with convobix and is intended to help you understand our practices concerning the collection, use, and disclosure of information. We retain the right to amend or update this Privacy Policy at any time. The updated version will be indicated by an updated "Last update" date, and the updated version will take effect immediately as soon as it is accessible.
Please note: It is vital to read and understand our Privacy Policy. By engaging in any form of communication with convobix, you acknowledge you have read and understood this Privacy Policy.
Data We Handle
We collect information you provide directly to us, such as when you create an account, configure your AI agent, or contact our support team. This may include: name, email address, company information, billing details, and the content you upload to train your AI agent (knowledge base documents, website content).
We also automatically collect certain usage data when you interact with the Service, including IP addresses, browser type, device information, pages visited, and feature usage patterns.
How We Process Your Information
We use the information we collect to: provide and improve the Service; process transactions; send transactional and promotional communications; respond to customer support requests; analyze usage patterns to enhance user experience; and comply with legal obligations.
AI conversation data from your widget may be processed by large language model providers to generate responses. We configure these providers to not use your data for model training.
How We Share Information We Process
We do not sell your personal information. We may share your information with: service providers who assist in operating the Service; professional advisors; law enforcement when required by law; and successor entities in the event of a merger or acquisition. All third-party processors are bound by data processing agreements.
How We Secure Your Information And How Long We Keep Your Information
We implement industry-standard security measures including encryption in transit (TLS 1.3) and at rest (AES-256), access controls, and regular security audits. We retain your data for as long as your account is active or as needed to provide the Service, plus any retention periods required by law.
Data Transfer Compliance
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, your information may be transferred to and processed in countries outside your jurisdiction. We rely on Standard Contractual Clauses (SCCs) and other approved transfer mechanisms to ensure adequate protection.
Processing Jurisdiction-Specifics
Residents of California have rights under the California Consumer Privacy Act (CCPA). EEA and UK residents have rights under GDPR/UK GDPR including access, rectification, erasure, restriction, portability, and objection rights. To exercise any rights, contact us at privacy@convobix.io.
Notice
If you have questions about this Privacy Policy or our privacy practices, please contact our Data Protection Officer at dpo@convobix.io or write to convobix, Inc., 2 Union Square, Suite 200, San Francisco, CA 94108.