Business Code of Conduct

This Business Code of Conduct sets out the standards we expect from all businesses using convobix to serve their customers.

Our Values

convobix is built on transparency, honesty, and respect. We expect all businesses using our platform to uphold these values in their interactions with their customers, team members, and the broader community.

Acceptable Use

You may use convobix to: provide customer support for legitimate products and services; automate routine inquiries and FAQs; route customers to the right team member; and generate quotes and collect lead information for business purposes.

Prohibited Use Cases

You may not use convobix to: deceive customers about the nature of the AI system; collect personal data without proper disclosure; engage in harassment, discrimination, or hate speech; facilitate illegal activities; operate in sectors that violate our Terms of Use (weapons, illegal gambling, etc.); or impersonate government agencies or other companies.

Enforcement

Violations of this Code may result in account warnings, feature restrictions, or account termination depending on severity. We may also report certain violations to relevant authorities. If you believe another convobix customer is violating this Code, report it to conduct@convobix.io.