General FAQ

What is convobix?

convobix is an AI-powered customer support platform that lets businesses deploy an intelligent chat agent on their website and messaging channels. The agent learns from your knowledge base, answers customer questions, captures leads, and escalates complex cases to human agents.

How does convobix work?

You connect your knowledge base (website, PDFs, documents), configure your agent's personality and escalation rules, then embed the chat widget on your website with a single script tag. When customers chat, the AI agent retrieves relevant information from your knowledge base and generates accurate, contextual responses using large language models.

How long does setup take?

Most customers go live within 30 minutes. Initial setup involves: creating an account (2 min), crawling your website or uploading documents (5–15 min), configuring your agent name and welcome message (5 min), and copying the embed script to your website (2 min). The AI starts learning immediately and improves as it handles more conversations.

What languages does convobix support?

convobix supports over 95 languages. The AI agent automatically detects the customer's language and responds accordingly, without any additional configuration. Knowledge base documents can be in any language and the AI will cross-reference them appropriately.

What does the free trial include?

All paid plans include a 14-day free trial with full feature access. No credit card is required to start. The Free plan is permanently free with 100 conversations per month and is a great way to test the platform before committing to a paid plan.