Privacy FAQ

What customer data does convobix store?

convobix stores: conversation transcripts, customer contact details collected via pre-chat forms, knowledge base documents you upload, and account/billing information. Conversation data is stored for 90 days by default. Enterprise customers can configure custom retention periods.

Is my data used to train AI models?

No. Your customer conversation data and knowledge base content are never used to train AI models. We process your data only to provide the Service. Our AI model providers (Anthropic, OpenAI) are contractually bound not to use data sent via API for training purposes.

Is convobix GDPR compliant?

Yes. convobix is GDPR compliant. We offer: a Data Processing Addendum (DPA) for EU customers; Standard Contractual Clauses for international data transfers; tools for responding to Data Subject Access Requests; data deletion on request; and a designated Data Protection Officer. Contact dpo@convobix.io for GDPR-related inquiries.

How do I request data deletion?

Account owners can delete all conversation data from Settings → Data Management → Delete All Data. To delete your account and all associated data, contact support@convobix.io. We will process deletion requests within 30 days and provide written confirmation.